Terms & Conditions

1. Introduction

Welcome to e2999, Bangladesh's trusted online casino and sports betting destination. These Terms & Conditions govern your access to and use of the e2999 website, mobile platform, games, betting markets, and all related services (collectively, the "Platform"). By registering an account, making a deposit, placing a bet, or otherwise using the Platform in any capacity, you confirm that you have read, understood, and unconditionally agree to these Terms & Conditions in their entirety.

These Terms & Conditions should be read alongside our Privacy Policy and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with e2999. If you do not agree to any part of these terms, you must immediately cease using the Platform.

2. Eligibility

To register and use the e2999 Platform, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. e2999 is strictly an adult platform — 21+ only. We reserve the right to request proof of age at any time and to suspend accounts pending verification.
• You must be acting on your own behalf and for personal entertainment purposes only — not as an agent or proxy for any third party.
• You must provide accurate, truthful, and current information during registration and at all times thereafter. Providing false identity information constitutes a material breach of these Terms.
• You must not be a resident of a jurisdiction where online gambling or sports betting is explicitly prohibited by applicable law. It is your sole responsibility to ensure compliance with local laws.

3. Account Registration and Security

Each user is permitted to hold one single account on e2999. Creating duplicate, multiple, or linked accounts to circumvent restrictions, claim multiple bonuses, or manipulate platform outcomes is strictly prohibited and will result in the immediate closure of all associated accounts and forfeiture of any pending balances. You are fully responsible for maintaining the confidentiality of your login credentials. e2999 will never ask you for your password via email, chat, or phone.

e2999 employs SSL encryption and standard security protocols to protect your personal data and financial transactions. However, you acknowledge that no online system is completely immune to security risks. You agree to notify e2999 support immediately if you suspect any unauthorised access to your account. Accounts that show signs of unauthorised use may be suspended pending a security investigation.

4. Deposits and Withdrawals

e2999 supports a range of local and international payment methods to make banking convenient for players across Bangladesh. Accepted payment channels include:

• Mobile banking: bKash, Nagad, Rocket, Upay — the fastest deposit and withdrawal routes for Bangladeshi players, with confirmations typically processed within minutes.
• Bank transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladeshi banks. Processing times may vary from same-day to 3 business days.
• International cards: Visa and Mastercard are accepted subject to the issuing bank's policies on gambling-related transactions.

All transactions are conducted in Bangladeshi Taka (BDT). Minimum deposit and withdrawal amounts may apply and are displayed at the time of transaction. e2999 reserves the right to request documentation verifying the source of funds before processing a withdrawal. Withdrawals will only be returned to the same payment method used for the deposit (same-source rule) unless an exception is approved by e2999's compliance team. Bonus balances are subject to wagering requirements before they become eligible for withdrawal — see Section 5 for full bonus terms.

5. Bonuses, Promotions, and Wagering Requirements

e2999 offers various promotional offers including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms published at the time the promotion is active. In the absence of promotion-specific terms, the following general rules apply:

Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn. The standard rollover requirement is 30x the bonus amount, unless stated otherwise in the promotion terms. The following restrictions apply to all bonuses:

• Bonuses may not be transferred, exchanged, or converted into cash before wagering requirements are met. Any attempt to withdraw bonus funds before completing the required rollover will result in forfeiture of the bonus and any associated winnings.
• e2999 reserves the right to void bonuses and associated winnings if fraudulent activity, bonus abuse, or use of multiple accounts is detected. This includes but is not limited to artificially low-risk wagering strategies designed to clear bonus requirements.
• Free spins winnings are subject to a minimum wagering requirement of 20x before withdrawal. Free spins are game-specific and expire within 7 days of being credited unless stated otherwise.

6. Betting and Gaming Rules

All cricket betting markets — including BPL, IPL, T20 World Cup, Bangladesh Tigers domestic fixtures, and international test and ODI matches — are subject to the official tournament or board rules in the event of a dispute. Settled bets are final. In the event of a technical fault, abandoned event, or force majeure situation, e2999 reserves the right to void bets and refund stakes at its sole discretion. Minimum and maximum stake limits apply per market and are displayed in the betting interface.

For casino games, slots, crash games, and fishing games, the applicable RTP (Return to Player) and RNG (Random Number Generator) certifications are maintained by the respective game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). e2999 does not alter game outcomes. Malfunctions in casino games void all pays and plays for the relevant round. Players are advised to check individual game help sections for specific rules.

7. Responsible Gaming

e2999 is firmly committed to promoting responsible gaming across its entire Platform. Gambling is intended solely as a form of adult entertainment — it must never be viewed as a source of income or a means to resolve financial difficulties. Players aged 21 and above are the only permitted users of this Platform. If you believe your gambling habits are causing concern to yourself or others, we strongly encourage you to use the self-exclusion and deposit-limit tools available in your account settings, or to contact our support team for assistance.

For comprehensive guidance, please visit our dedicated Responsible Gaming page. e2999 cooperates with internationally recognised problem gambling helplines and support organisations. All responsible gaming features — including self-exclusion, session time-limits, cooling-off periods, and deposit caps — are available free of charge to all registered users.

8. Prohibited Activities

The following activities are strictly prohibited on the e2999 Platform and will result in immediate account suspension, balance forfeiture, and where applicable, referral to relevant authorities:

• Money laundering, use of proceeds from illegal activities, or any attempt to use e2999 as a vehicle for financial crime. e2999 maintains strict anti-money laundering (AML) and know-your-customer (KYC) procedures.
• Collusion, match-fixing, or any form of coordinated manipulation of betting markets in conjunction with other users or third parties. Suspicious betting patterns will be investigated and reported.
• Use of automated bots, scripting tools, AI-assisted wagering programs, or any software designed to gain an unfair mechanical advantage over other users or e2999's systems.
• Harassment, threats, abusive language, or discriminatory conduct directed at e2999 staff or other platform users through any communication channel, including live chat and support tickets.

9. Intellectual Property

All content on the e2999 Platform — including but not limited to the website design, software, source code, graphics, logos, images, text, data compilations, game interfaces, and audio-visual materials — is the exclusive intellectual property of e2999 or its licensed third-party providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal and non-commercial entertainment purposes. Any reproduction, redistribution, modification, reverse engineering, scraping, or commercial exploitation of Platform content without the prior written consent of e2999 is strictly prohibited and may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, e2999 and its directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, system failures, or the cost of substitute services.

e2999 does not guarantee uninterrupted access to the Platform. Scheduled maintenance, unexpected technical faults, and events outside our control may cause temporary service unavailability. e2999 is not liable for any losses incurred during periods of planned or unplanned downtime. Where e2999 is found liable under applicable law despite the exclusions above, our aggregate liability shall not exceed the total net deposits made by you to your e2999 account in the 30 days preceding the incident giving rise to the claim.

11. Amendments to These Terms

e2999 reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. The revised version will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any such changes constitutes your acceptance of the new terms. It is your responsibility to review this page periodically. If you disagree with an updated version of the Terms & Conditions, you must immediately stop using the Platform and contact support to close your account.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to e2999's operating jurisdiction. In the event of a dispute between you and e2999, we encourage you to first contact our customer support team at [email protected], as many concerns can be resolved quickly and amicably at that stage. If a dispute cannot be resolved through customer support within 30 days, either party may escalate the matter through the formal dispute resolution mechanisms available under the applicable governing law. e2999 will cooperate fully with any investigation carried out by a competent authority. This clause does not limit any statutory rights you may have as a consumer in Bangladesh.