Privacy Policy

At e2999, we are committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains what information we collect from you, how we use it, with whom we share it, and the choices you have regarding your personal data. By accessing or using the e2999 platform — whether through our website, mobile browser, or any associated services — you acknowledge that you have read and understood this policy.

This policy applies to all registered and guest users of e2999 located in Bangladesh and beyond. We process personal data responsibly, with transparency at the core of our operations. If you are a player in Dhaka, Chittagong, Sylhet, Khulna, or any other city in Bangladesh, this policy equally protects your data and your rights as a valued member of the e2999 community.

Information We Collect

e2999 collects personal information through several means: information you provide directly when you register or interact with the platform, and information that is collected automatically as you use our services. The categories below outline each type in detail.

Information You Provide Directly

When you create an account with e2999 or interact with our platform, you may provide us with the following categories of personal data:

• Full name and date of birth (for identity verification and age confirmation — players must be 21 or older)
• Email address and mobile phone number
• National ID or passport details (for KYC verification where required)
• Payment information including bKash wallet number, Nagad account, Rocket number, and bank account details where applicable
• Any communications you send to our support team, including chat logs and email correspondence

Information Collected Automatically

When you visit or use the e2999 platform, certain technical data is collected automatically to ensure the platform operates correctly and securely:

• IP address and approximate geographic location (country/region level)
• Device type, operating system, browser type and version
• Session data including pages visited, time spent, and in-game actions taken
• Cookies and similar tracking technologies (see the Cookies section below for full details)

How We Use Your Information

The personal data that e2999 collects is used strictly for the following purposes. We do not use your data for any purpose beyond what is described here without obtaining your explicit consent:

• To create and manage your e2999 player account, including identity verification and age confirmation
• To process your deposits and withdrawals through payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers
• To provide customer support services and respond to your queries, complaints, or account requests
• To send you account-related notifications, transaction confirmations, and promotional offers where you have opted in to receive marketing communications
• To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other illegal or unauthorised use of our platform
• To comply with applicable laws, responsible gaming obligations, and any legal requests from authorities in Bangladesh or relevant jurisdictions

Sharing Your Information

e2999 does not sell your personal data. We only share your information in the limited circumstances described below, and always with appropriate safeguards in place.

Service Providers and Operational Partners

We share limited personal data with third-party service providers who assist us in operating the e2999 platform. This includes payment processors (such as bKash and Nagad gateways), game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), KYC and identity verification services, and our customer support tools. These partners are contractually obligated to process your data only for the purpose of delivering services to e2999 and are prohibited from using it for their own commercial purposes.

Legal and Regulatory Disclosures

We may disclose your personal data when required to do so by law, court order, or at the request of a regulatory or governmental authority with jurisdiction over our operations. Such disclosures are made in good faith and only to the extent legally required. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that e2999 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will take reasonable steps to ensure that any such transfer is subject to appropriate data protection safeguards, and we will notify you before your data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

e2999 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and gather analytics that help us improve our services. A cookie is a small file stored on your device that allows the platform to recognise you across visits.

We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your logged-in session and processing transactions securely
• Analytics cookies: help us understand how players navigate the site so we can improve layout, game offerings, and user flows (data is aggregated and anonymised)
• Preference cookies: remember your settings such as language preference and display settings so you do not need to re-enter them on each visit

Data Retention

e2999 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account. Upon account closure, personal data is retained for a minimum period required by financial, anti-money laundering, or other applicable regulations before being securely deleted or anonymised.

Transaction records associated with your account — including deposit and withdrawal histories made via bKash, Nagad, and other payment methods — may be retained for up to seven years in line with financial record-keeping obligations.

Data Security

e2999 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of our platform infrastructure, and secure storage of sensitive data including payment information and identity documents.

While we take every reasonable precaution to secure your data, no digital transmission or storage system is guaranteed to be 100% impenetrable. If you have reason to believe that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

Your Rights Over Your Data

As a user of the e2999 platform, you hold a number of rights in relation to the personal data we process about you. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data about you
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances, such as while a correction or objection is being resolved
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time

We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. In complex cases, we may need additional time, and we will inform you if this is the case.

Third-Party Links

The e2999 platform may contain references to third-party services such as payment gateways operated by bKash, Nagad, and Rocket. These third-party services have their own privacy policies, and e2999 is not responsible for the data practices of those providers once you leave the e2999 platform or interact directly with their systems. We recommend reviewing the privacy policies of any third-party service you use in connection with your e2999 account.

Children's Privacy

e2999 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to e2999, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems.

Changes to This Privacy Policy

e2999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the e2999 platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e2999 handles your personal data, our dedicated privacy support team is here to help. We are committed to addressing your concerns in a timely and transparent manner.

Email: [email protected]